TechnicalIssues&Troubleshooting
Find solutions to common technical problems and learn how to troubleshoot issues with your digital business card.
💡Quick Help
Common Login Issues:
- →Clear browser cache and cookies
- →Check spam folder for verification emails
Display & Image Issues:
- →Use Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to refresh
- →Ensure images are under 15MB in JPG, PNG, or WebP format
- →Try using a different browser if issues persist
Account & Login Issues
1Login Problems
- 1Double-check that you're using the correct email address you registered with.
- 2Ensure caps lock is off and you're entering the correct password.
- 3Try clearing your browser cache and cookies, then attempt to log in again.
- 4If your account is locked after multiple failed attempts, wait 30 minutes before trying again.
💡Pro Tip
Check your spam folder if you don't see the password reset email within a few minutes.
2Registration & Verification Issues
- 1Check your spam or junk folder for the verification email.
- 2If you don't see it after 15 minutes, return to the login page and click 'Resend Verification Email'.
- 3Ensure you entered your email address correctly during registration.
- 4If verification links don't work, try copying and pasting the link directly into your browser address bar.
- 5For social login issues, ensure you're allowing pop-ups from our site and that you're logged into your social account.
💡Pro Tip
Verification links expire after 24 hours. Request a new verification email if your link has expired.
Content & Display Issues
1Image Upload Problems
- 1Ensure your images are in JPG, PNG, or WebP format and under 15MB in size.
- 2Check your internet connection stability before uploading.
- 3For logos, use square images (1:1 ratio) for best results.
- 4For product images, ensure they have good resolution (at least 800x800 pixels recommended).
- 5If upload seems stuck, refresh the page and try again with a smaller or compressed version.
💡Pro Tip
If images are consistently disappearing, contact support with details of the issue.
2Card Display Issues
- 1For mobile display issues, try viewing in portrait mode and refreshing the page.
- 2Clear your browser cache using Ctrl+F5 (Windows) or Cmd+Shift+R (Mac).
- 3Ensure your mobile browser is up to date.
- 4Avoid using special characters or excessive formatting in text fields.
- 5For QR code issues, ensure you've downloaded it at high resolution and it's not distorted when printed.
💡Pro Tip
Changes to your card should appear immediately, but may take a few minutes due to caching. Log out and back in if changes don't appear.
Performance & Error Messages
1Website Performance Issues
- 1Clear your browser cache and cookies to improve loading times.
- 2Close unnecessary tabs or applications that might be using system resources.
- 3Ensure you have a stable internet connection.
- 4Try using a different browser or device to see if the issue persists.
- 5Check your browser settings to ensure JavaScript is enabled.
💡Pro Tip
Disable any ad blockers or browser extensions that might interfere with the site's functionality.
2Error Messages & Codes
- 1For 404 errors, check the URL for typos and report broken links to our support team.
- 2For 500 errors, try refreshing the page or coming back later.
- 3Read form validation error messages carefully as they indicate what needs to be fixed.
- 4For payment errors, check that your card details are correct and not expired.
- 5Contact our support team if errors persist for more than an hour.
💡Pro Tip
Common form issues include required fields left empty, invalid email formats, or password requirements not met.
FrequentlyAskedQuestions
Find answers to common questions
Still have questions?
Our support team is ready to help you with any questions or concerns.
Contact us at support@dukancard.in
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